THE EDITOR, Sir:
CABLE & Wireless is setting a new standard for service, it claims. Does C&W plan to throw in Bimmers and possibly Grammy award winners too. And how does C&W quantify the opportunity loss to a customer who needs a service as against the so-called 'refund'. I think we are comparing a 'Joshua' to a 'Bogle' here ("pretty money, no value")!
As a customer of C&W, I would rather it provide a charter on the following or I will consider the spurious promises a mere 'charter-box':
When I call a cell-phone number, promise me to refund the several attempts that end up into voice-mail taking message, let me at least hear a few rings before the voice mail chips in, and let me decide whether I want to leave a message or not. I don't see why my party should be waiting for my call, his cell-phone not in use, and I am being forced to leave a message.
When I send a fax using my ICAS code, the fax confirmation report is showing transmission unsuccessful repeatedly, but when the bill arrives, I have to pay charges that look like several 'voice' calls have been made.
Explain why fax messages even to local numbers are now taking upwards of 4 minutes instead of a few seconds of several years ago.
Why so much emphasis on mobile phones, when the majority of people in Jamaica still have no access to land phones how are they ever going to take advantage of opportunities in the new economy a provision of C&W charter is Internet dial-up.
Why C&W uses its monopoly position to fend off Internet Service Providers (ISP) who want to provide Voice-Over-Internet service, even though it is already raking in millions of dollars from local telephone rate increases which already pushes up Internet users' dial-up access charges.
I am etc.,
CATHY TUCKER
E-mail:
turah-k@cybervale.com
