THE EDITOR, Sir:
MY TELEPHONE went out of service with a jarring sound, Sunday, August 25, 2002. The fault was reported the very next day to Cable & Wireless, and every day thereafter, except on Sundays.
On Wednesday, August 28, 2002, I sent a fax to Mr. Errol Miller - Public Relations Manager, re lack of service. To date Mr. Miller has not paid me the courtesy of responding.
Service was restored Thursday, September 12, 2002. Then on Wednesday, September 18, 2002, the phone went down with the identical problem as the first occasion. This time service was restored Thursday, October 03, 2002. Some people during the two periods of downtime, told me that they reported the matter to Cable & Wireless - after realising the problem.
Its unbelievable that it took 18 and 15 days for the first and second occasion respectively to effect repairs to lines. I have a legal contract with Cable & Wireless, i.e. I pay the company at the end of each month, and the company is supposed to maintain the service.
I would hate to think that the company's maintenance programme isn't sufficiently excogitative.
What's more, whenever the due date for payment comes, invariably, one is reminded by the company that one's payment is due. Now who is going to remind Cable & Wireless, that they have a contractual responsibility to maintain the service?
I'm of the view that if 18 days had elapsed, after due date of payment, the company would disconnect the service. Furthermore, I would pay the penalty of paying the re-connection fee. Am I a victim of inattentiveness?
I have been a customer of the company since December 1965 - never had my service disconnected due to non-payment. Am also a shareholder of the company since 1988.
I am, etc.,
REX W. THOMAS
P.O. Box 261
May Pen
