THE EDITOR, Sir:
PLEASE ALLOW me space in your columns so that JPSCo can realise that they are to put their customers at the centre of their business at all times, and to seek new ways to upgrade facilities and services, and not just to seek rate increases.
On Friday, December 20, 2002. I went to pay my bill at the St. Ann's Bay Office and it took me over two hours, but not before an irate crowd ran out of patience and started to bang on the windows and counter seeking the intervention of the supervisor.
Mr. Editor, the office was packed being an enclosed building without air-conditioning and fans with one out of four cashiers working; the people became restless and miserable.
The fans were later turned on and with the addition of one more cashier the pressure was eased.
Mr. Editor, the crowd outside was as big as inside, because people took time off from work to pay their bills, so that they would have light for the Christmas and New Year's. This was a total disgrace. JPSCo had made no adjustment to meet the Christmas rush.
I am, etc.,
WESLEY GREEN
Moneague P.O
St. Ann
