Switched off Cable & Wireless
published: Thursday | August 7, 2003

THE EDITOR, Sir:

WE HAVE been bombarded with ads in the press to 'Switch On' to Cable and Wireless' new cellular network. Their new system boasts a wide array of features and services including international roaming.

I am writing on behalf of my sister who purchased one of these new phones on July 30, 2003 with the intentions of using it while on vacation overseas. She is now on vacation and she borrowed a phone to call home as the Cable & Wireless phone DID NOT WORK!

I called the C & W Customer Contact Centre on Saturday, August 2, 2003 to try and resolve the problem. After 15 minutes of questions and answers and being put on hold, I was advised that they would try and sort out the problem. My sister called on Sunday, August 3 (via pay phone of course) to let me know that the phone still did not work. I called the cellular office on August 4, and was told that the roaming feature was not up and running and that they were sorry for the inconvenience.

Why does Cable and Wireless promote a service which is not available? Why take payment for these services when you can't provide them? We, the consumers, are ready to "Switch On", but we are still waiting on Cable and Wireless to 'Switch On' their services!

I am, etc.,

A DISAPPOINTED

CUSTOMER

Kingston 19

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