Passport woes
published: Friday | June 11, 2004

THE EDITOR, Sir:

I WISH to express my utter disgust at the shoddy service meted out to me and the general the public at the Passport Office in Kingston. Notwithstanding the long wait (three hours) under a hot tent next to a make-shift cook shop, which emits both smoke and fumes, I had the displeasure of being dealt with by persons who are less than fit to deal with the public.

Is it at all possible, for the powers that be, to train these 'customer service reps' on the proper way to disseminate information to the public thus preventing a loss of precious time?

At present, what obtains (in my experience), is vague and inconsistent information and practices, which only serve to waste precious time and frustrate unsuspecting members of the public. To add insult to injury, the staff on the front line are rude, abrupt and ill-mannered. As an income-generating agency, it is only fair that the level of professionalism be of an acceptable standard. After all we are not mendicants!

I am, etc.,

Concerned Taxpayer

Kingston 19