THE EDITOR, SIR:
AT PRESENT our country is going through a major crisis, economically, socially and politically. However, do you know why most Jamaicans can't survive, it's because we are selfish; we care about one person and one person only, ourselves.
It's obvious in the way we drive on the road, the way we interact with people, the crime and the way we conduct business. The latter is what I want to address. Four months ago I submitted an application for a new birth certificate. Since then I have been trying to get in contact with the RGD and their telephone lines are busy 24/7s. When I finally do get through to an operator the phone rings continuously without any response from the other end. Their Website can only confirm that I have submitted my application and they verify what I suspected all along that no progress was made at all in the processing of it.
THE TASK
The RGD and organisations that operate like that are highly inconvenient and as I said before selfish. I think they can and should do better or if they cannot manage the task, restructure their organisation so as to facilitate the speedy processing of applications. Find efficient employees who will go beyond the call of duty to complete the tasks because they know that someone is counting on them.
I sent in a claim form to an insurance company five months ago and after calling many times I finally found out that my claim was invalid because of a simple thing: the date of the application.
Even tertiary institutions are becoming conceited and selfish, I have a friend who applied to a local university and she kept calling to find out the status of her application as all her other friends had gotten their acceptance letters. Finally she asked them why they have not made a decision on the application the reply was "You don't have a particular subject, therefore we would continue to tell you that we have not made a decision".
If this country wants to succeed in the future we have to start thinking of others. Reinstate courtesy, excellent standards of customer service and proper human resource management.
I am, etc.,
IMPATIENT
svnangel1@netscape.net
Via Go-Jamaica
