Air Jamaica, don't sacrifice quality for quantity
published: Thursday | September 2, 2004

THE EDITOR Sir,

I AM greatly concerned with the current service by our number one airline Air Jamaica. While having the most expensive airfare, the service meted out to the consumer continues to dwindle by the day. Flights are frequently late or cancelled. The rest-rooms are often smelly even before the flights take off and many times one toilet is out-of service for the entire flight, resulting in long lines on the plane for the use of that facility.

On last Friday morning, to top it off while the plane was airborne, we were told the heater for the food was not working, hence we were given a tiny croissant and a roll for our breakfast. It was good for Air Jamaica to expand, but I think the quality that was once expounded by Mr. Butch Stewart is no longer to be found. It seemed everything has been stretched to the limit.

I have presented my frequent flyer card at the check-in counter, when I travel, but the computer system at the airport is not communicating with the one in New Kingston. When you go in to the office to check on the credit, there is no record of your travel. Your only saviour is the boarding pass stub, if you saved it. At the Air-Ja check-in at Kingston the very small area is so overcrowded I pray there is never an emergency in that area. Disaster is just waiting to happen. There are too many people in a very small area and suitcases are all over the place.

Come on Air-Ja, do not sacrifice quality for quantity.

I am, etc.,

GREER DAWES

godlovesgd@msn.com

Brooklyn New York