THE EDITOR, SIR:
ON JANUARY 5, 2005, I took my car to Mitchell's Auto Supplies Limited to have it serviced.
At 5:55 p.m., I went to collect my car and to make the necessary payment. I proceeded to pay with my credit union Multilink card only to be told by the cashier that there was a message "invalid transaction number".
I could not understand the message because I knew I had the funds to cover the payment.
Anyway, after approximately six attempts, I was becoming frustrated and feeling very embarrassed unlike the cashier who was very calm pleasant and who reassured me that this type of thing happened everyday.
It was now after 7:00 p.m. when all the workers should be way on their way home. The services manager told me that they could give me a ride home and a pick up in the morning for work, then I could make good my payment and collect my car.
The manager was stopped in his tracks when another gentleman intervened and said, "No, Mrs. Hamilton take your car and make your payment tomorrow. I was shocked and in awe. I could not believe my ears!
The CEO, Mr. Shirley, assisted me to my car with my many bags and told me not to worry about it.
This was the first time that I was meeting Mr. Shirley, he was a total stranger to me and he took the chance in giving me my car without receiving any form of security, just my name, address and telephone numbers.
I would like to thank first and foremost, Lyttleton (Tanny) O. Shirley for his extreme trust in me; Norman McGowan, Cecil Hamilton, Naing Naing Kyaw, Elvis and all the other members of staff for their kindness and willingness to assist in this peculiar situation.
This company could teach a few others what customer service is all about. Hereafter, I will forever be making it Mitchell's Auto Supplies!
I am, etc.,
Cheryl Hamilton (Mrs.)
