Gareth Manning, Gleaner Writer 
Author, Andre Bello at the launch of his book 'The Sword and the Spirit: A Negotiation Tale'. - CONTRIBUTED
AUTHOR AND business consultant, André Bello, has acquired the services of a United States-based enterprise to train Jamaicans in the area of customer service.
The Service Quality Institute, an internationally renowned training institute, with distributions and licensees in 40 countries across the globe, was recently contracted to train 1.2 million Chinese for the Beijing Olympics in 2008. Their services in Jamaica are expected to come onstream shortly.
"I've just got the licence to bring them to Jamaica," Bello says. The former marketing manager of the Jamaica Money Market Brokers says the training should enable organisations to offer better quality service.
"The Chinese know they are going to have a lot of foreigners in the country, so they are taking a serious approach to customer service," he said. "My business is to try to bring that same thinking to Jamaican companies."
Bello notes that sometimes service is only measured by people's feeling about the organisation, which should not be the single unit for testing customer service quality.
Improving customer service, "is my personal passion along with negotiation," Bello told the Financial Gleaner. He was speaking after the recent launch of his book, The Sword and the Spirit.
The Trinidadian-Jamaican businessman says his book is an attempt to revamp the ways people look at negotiation. He says negotiation helps to build relationships within organisations and create mutually beneficial solutions.
The book is being used as a corporate training tool before its release to the public.
Taken from the Financial Gleaner, Friday, September 30, 2005
