THE EDITOR, Sir:
THE REGISTRAR General's Department has been refurbished to become an Executive Agency, with its own CEO. But for all the fanciful changes and the matching mission statement - "a new customer oriented culture which propels the department to take a proactive approach in satisfying customers' needs", it seems to me that the old adage about change still remains true of the service offered by the agency.
I have been trying, as suggested on its website, for three weeks to contact RGD for information by phone, fax and email. What happens when I try? Dialling each of five numbers and selecting the operator ends in silence; the fax number rings continuously, documents are not transmitted; email is sent and not returned by ISP but no response from RGD.
INTERNATIONAL CALL
Incidentally, for each time I try I will be billed for an international call to Jamaica.
Today, after trying unsuccessfully again, I called the Embassy in Washington to find out if the agency really still serves the needs of overseas customers. Given my frustration and having read the RGD web page 'Our CEO', I have to wonder whether I am being visited by the sins of my father.
Sir, with all due respect for the opinion expressed in a single testimonial presented on the website after six years of operation, if it is intended to represent the opinions of customers, it cannot be considered an unbiased recommendation of the service being offered by the agency.
I am, etc.,
LESLE REID
herglotz@hotmail
Burlington, New Jersey, USA
Via Go-Jamaica
