BRIDGETOWN (The Barbados Advocate):
CARIBBEAN CALL centre agent positions will reach 50 000 by 2006, with over 80 per cent of this growth coming from contact centres fulfilling projects for Fortune 1000 and large American corporations.
This projection is contained in a report compiled by research firm Research and Markets entitled Caribbean Call Centre Report 2005: A Customer Care Market.
The report also goes into detail to show the factors driving the high level of satisfaction that U.S. corporate customers and their clients are receiving from leading Caribbean vendors across 20 markets. It also highlights the strategic function the Sphaero Alliance is playing as a pan-Caribbean sourcing platform for call centres in the region.
The report evaluates the entire Caribbean market with complete assessment of the larger locations such as Jamaica, Trinidad, the Dominican Republic, Barbados and Puerto Rico. It features a number of Harvard Business Review style case studies on both successful regional call centre vendors and economic development agencies that have prioritised their location as attractive call center destinations.
The report has a complete assessment of market size dynamics and growth rate projections up to 2006. Twenty island markets are evaluated with detail recommendations on both the English and Spanish speaking locations. Detail call centre vendor selection and market risk tools provide valuable handlers for the decision making process, for firms looking to near shore projects or site locate to the Caribbean.
The assesssment features a full demonstration of the productivity gained from assets particularly available in the English speaking Caribbean that are being effectively utilised by corporate clients.
