THE EDITOR, Sir:

I AM responding to a letter published in the Friday Gleaner dated June 16, 2006, regarding the inefficiency at the RGD. Miss Wynter made note of the poor customer service at RGD and the seeming disregard for timelines.

I also applied for a birth certificate on their seven-day service in July of 2005. To date, I have not received my birth certificate and I have visited the offices no less than six times.

They told me they are unable to locate it, but they have not told me of anything that I can do to assist the process. I (on my own initiative) brought a photocopy of the certificate and left it with them. I was then assured they would contact me and let me know of the progress.

In addition they have told me my money is non-refundable even though it was not until about six months after when I visited that they told me they were unable to locate it.

Indeed, the RGD is not a comfortable place for anyone. They need advanced computerisation of the entire system to assure efficiency to its customers.

I am disappointed by the poor service, and I am not amazed that I have never heard anyone with any good reports about the RGD.

I am, etc.,

MAYANA FRANCIS

ninakeva@yahoo.com

Kingston 10