Poor service
published: Friday | August 11, 2006

The Editor, Sir:

Myself and many other passengers had our recent trip to Jamaica tainted by the failure of multiple agencies to honour their commitment to customer service.

I am aware now that there was a non-functional baggage scanner for passengers entering the intransit lounge and therefore 'hand-searches' had to be done. This in itself is not a problem, as all passengers, if they want to admit it or not, want to be safe. However, to have close to a 100 or more passengers (including very young children and babies) intransit from Montego Bay to London, Heathrow via Kingston being made to wait for a considerable period, up to one hour, for security checks, without someone even coming out to speak to them, is deplorable. It was later revealed that only two port security officers and one immigration officer were assigned. This while some five port security officers and 9 immigration officers stood idly by.

Failed us

I personally feel that Port Security, Immigration, Airports Authority of Jamaica and Air Jamaica failed us all because someone, who could have just asked the passengers' indulgence and informed us as to the reason for the delay, failed to take charge and do so.

I am etc.,

DAVID A. JARRETT

rdcyberlibrary@hotmail.com

Birmingham

United Kingdom

Via Go-Jamaica