I noted from the letter published on Monday, December 15, 2008, titled 'Airmail parcel three months adrift', that our customer (Mr Hay) is dissatisfied - and with good cause.

We apologise for this situation, regardless of the fact that the parcel initially entrusted to us was, as is our custom, promptly dispatched overseas on September 9, 2008, after the intervening weekend.

Awaiting investigation

Our postal service partner, the United States Postal Service (USPS), has been asked to ascertain the status of this item.

We, therefore, await their feedback on this issue and will alert Mr Hay as soon as an update from the USPS is furnished.

Our letter to Mr Hay, dated December 4, 2008, indicated the customer service team's response upon receiving his enquiry, and asked that he retain his receipt for future reference.

Committed to quality service

The Jamaican postal service team works in tandem with, and relies on other postal administrations, and will, therefore, occasionally experience such lapses in service quality which are outside of our span of control.

It is important to note, however, that our corporate orientation demands commitment to providing each customer with high-quality service.

I am, etc.,

GORDON BROWN

Public relations and marketing manager

Post and Telecommunications Department

Postal Corporation of Jamaica

6-10 South Camp Road

Central Sorting Office, Kingston